1. Introduction and acceptance
These Terms of Service ("Terms") form a binding legal agreement between you and South Star Holdings LLC, a Delaware limited liability company that operates StorageFlo ("we," "us," or "our"). They govern your access to and use of the StorageFlo platform, including all software, APIs, integrations, dashboards, and related services (collectively, the "Service" or "Platform").
By creating an account, clicking "I agree," or otherwise accessing the Service, you accept these Terms on behalf of yourself or the organization you represent (the "Customer"). If you do not agree, do not access or use the Service.
You represent that you have authority to bind the Customer to these Terms. If you are accepting on behalf of an employer or other legal entity, that entity is the Customer for all purposes under these Terms.
These Terms apply alongside our Privacy Policy, Data Processing Addendum, and Acceptable Use Policy. In the event of conflict, the DPA governs data processing obligations; these Terms govern everything else.
2. Definitions
The following terms carry specific meanings throughout this document.
- "Customer" means the legal entity or individual who accepts these Terms and subscribes to the Service.
- "Customer Data" means all data, content, and information submitted to the Platform by or on behalf of the Customer, including tenant records, transaction data, and configuration.
- "Subscription" means the recurring license granted to the Customer to access and use the Service under a chosen plan.
- "Authorized User" means any employee, contractor, or agent of the Customer who is granted access to the Service by the Customer.
- "Documentation" means any technical guides, help articles, and API references published by StorageFlo at storageflo.io.
- "Integrated Systems" means third-party software platforms, such as storage management systems or payment processors, that the Customer elects to connect to the Service.
- "Fees" means all amounts payable by the Customer for the Subscription and any add-on services.
3. The service
StorageFlo provides a SaaS platform designed for self-storage facility operators. The Platform enables operators to offer online booking, manage unit availability, collect payments, and synchronize data with their existing storage management systems.
The Service operates as a bridge layer. It connects to Integrated Systems that the Customer has chosen and is authorized to use. StorageFlo does not own, operate, or provide those Integrated Systems. The Customer remains solely responsible for maintaining its access rights and data accuracy within any Integrated System.
We reserve the right to update, modify, or discontinue features of the Service at any time. We will provide reasonable advance notice of changes that materially reduce functionality. New features, integrations, or modules that we add to the Service are automatically subject to these Terms unless we expressly state otherwise.
We do not guarantee uptime beyond what is stated in a separate service level addendum, if any. For planned maintenance, we will endeavor to provide at least 24 hours of prior notice.
4. Account and eligibility
To use the Service, the Customer must create an account at storageflo.io. The Customer must be a legally formed business entity or a sole trader operating a storage or property management business. Individuals using the Service for personal, household, or consumer purposes are not eligible.
The Customer must provide accurate, current, and complete registration information. The Customer is responsible for keeping that information up to date. Each account is for a single Customer. Sharing account credentials across multiple unrelated organizations is prohibited.
The Customer is responsible for all activities that occur under its account and for maintaining the confidentiality of its credentials. If the Customer suspects unauthorized access, it must notify us immediately at [email protected]. We are not liable for losses that arise from unauthorized use when the Customer failed to notify us promptly after becoming aware of a compromise.
Authorized Users must be at least 18 years of age. The Customer warrants that it will not grant access to minors.
5. Subscription, fees, taxes, and billing
StorageFlo offers tiered Subscription plans. Current pricing is published at storageflo.io/pricing. Fees are billed monthly or annually, depending on the plan the Customer selects at checkout.
Fees are due in advance at the start of each billing cycle. If payment fails, we will attempt to collect payment for up to ten days before suspending access. We will notify the Customer by email before suspension occurs.
All Fees are stated in US dollars unless the Customer's account specifies another currency. Fees do not include applicable taxes, levies, or duties. The Customer is responsible for all such taxes. Where we are legally required to collect tax, we will add it to the invoice.
Annual Subscriptions are non-refundable except where required by law or as provided in Section 17 (Termination). Monthly Subscriptions may be cancelled at any time; access continues through the end of the paid period and no partial refunds are issued.
We may increase Fees for existing Subscriptions. We will give at least 30 days written notice before a price increase takes effect. Continued use after the effective date constitutes acceptance of the new Fees.
6. Customer responsibilities
The Customer is the controller of its Customer Data and is responsible for its content, accuracy, and lawful collection. The Customer must have all necessary rights and consents before submitting Customer Data to the Platform.
The Customer must comply with all applicable laws in connection with its use of the Service, including privacy laws, consumer protection regulations, and financial services regulations applicable in the jurisdictions where it operates.
The Customer is responsible for all Authorized Users and must ensure that each Authorized User reads and complies with these Terms and the Acceptable Use Policy. The Customer must promptly revoke access for any Authorized User who is no longer authorized or who violates these Terms.
The Customer must not use the Service to store or process special categories of personal data (as defined under applicable privacy law) without first executing a written addendum with StorageFlo that addresses such processing.
The Customer must maintain its own backups of Customer Data that it deems critical. We do not guarantee recovery from all failure scenarios.
7. Acceptable use
Use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference. By using the Service, the Customer agrees to comply with that policy.
In addition to the restrictions in the Acceptable Use Policy, the Customer must not:
- Attempt to reverse-engineer, decompile, or disassemble the Platform.
- Use automated scripts, bots, or crawlers to access the Service in a manner that imposes an unreasonable burden on infrastructure.
- Resell, sublicense, or offer the Service on a bureau or hosted-service basis to third parties without our prior written consent.
- Circumvent any technical controls, security measures, or access restrictions in the Platform.
- Use the Service in any manner that violates applicable law or infringes the rights of third parties.
We may suspend or terminate access without notice if we have a reasonable basis to believe that the Customer or an Authorized User is engaging in activity that poses an immediate risk to the Platform, other customers, or third parties.
8. Customer data and privacy
StorageFlo processes Customer Data as a data processor acting on the Customer's instructions. Our collection and use of personal data is described in the Privacy Policy. Where applicable law requires a data processing agreement, the DPA governs those obligations.
We will not sell Customer Data or use it to advertise third-party products or services. We may use aggregated, anonymized, and de-identified data derived from platform usage to improve the Service, provided that such data does not identify the Customer or any individual.
We apply industry-standard technical and organizational measures to protect Customer Data. Details of those measures are published at /security. No method of transmission or storage is 100% secure. We encourage the Customer to review those measures and to maintain its own risk management practices.
The Customer may export Customer Data at any time through the Platform's export tools. Upon termination, we will retain Customer Data for 90 days to allow for export. After that period, we will delete or anonymize it, except where retention is required by law.
The Customer is responsible for complying with any data subject requests related to Customer Data. We will assist as described in the DPA.
9. Third-party services and integrations
StorageFlo is not affiliated with, endorsed by, or sponsored by any third-party storage management system, payment processor, or other integration partner. The Customer's connections to such systems are made at the Customer's instruction. StorageFlo provides interoperability and does not warrant the availability, accuracy, or terms of service of any third-party system.
When the Customer enables an integration, Customer Data may flow between the Platform and the relevant Integrated System. That data flow occurs under the Customer's authority and at the Customer's direction. The Customer is responsible for ensuring it has the right to transmit Customer Data to and from each Integrated System it connects.
StorageFlo does not warrant the reliability, uptime, accuracy, security, or terms of service of any Integrated System. Changes made by a third-party provider to their APIs, data structures, or policies may disrupt or disable an integration. We will work in good faith to restore compatibility, but cannot guarantee that we will succeed or within what timeframe.
We reserve the right to discontinue support for any integration with reasonable notice, which we will endeavor to provide at least 30 days in advance except where circumstances beyond our control prevent it.
All trademarks, service marks, and trade names associated with Integrated Systems belong to their respective owners. Their appearance in the Platform or Documentation does not imply affiliation, endorsement, or sponsorship.
10. Payment processing
Payment card transactions facilitated through the Service are processed by third-party payment processors, including Stripe, Inc. ("Stripe") and Square, Inc. ("Square"), depending on the integration the Customer has enabled. StorageFlo does not store full payment card numbers (PANs), card verification values (CVVs), or magnetic stripe data on its own infrastructure. All cardholder data is transmitted directly to and stored by the applicable processor.
The Customer must maintain its own account and agree to the applicable terms of service with Stripe and/or Square. The Customer is solely responsible for compliance with those terms, including any requirements related to PCI DSS, refunds, and prohibited uses.
Disputes, chargebacks, and fraud claims arising from payment transactions are matters between the Customer (as the merchant of record) and the relevant payment processor. StorageFlo is not a party to those disputes and cannot reverse, guarantee, or indemnify against chargebacks.
Refunds to end-users are issued at the Customer's discretion through the Customer's processor account, except where applicable law requires a mandatory refund. StorageFlo has no obligation to fund or facilitate refunds on the Customer's behalf.
11. Intellectual property
As between the parties, StorageFlo owns all right, title, and interest in and to the Platform, its source code, user interface, algorithms, Documentation, and all underlying intellectual property. These Terms do not transfer any ownership interest to the Customer.
We grant the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the Subscription term, solely for the Customer's internal business operations and in accordance with these Terms.
As between the parties, the Customer owns all right, title, and interest in and to Customer Data. The Customer grants StorageFlo a limited license to process Customer Data solely as necessary to provide the Service, as further described in the Privacy Policy and DPA.
Any feedback, suggestions, or enhancement requests the Customer submits regarding the Service may be used by StorageFlo without restriction or compensation. We are not obligated to act on feedback.
12. Trademarks
"StorageFlo" and the StorageFlo logo are trademarks of South Star Holdings LLC. All rights are reserved. Nothing in these Terms grants the Customer any license to use StorageFlo trademarks, service marks, or logos without prior written consent.
The following are trademarks or registered trademarks of their respective owners, and StorageFlo is not affiliated with, endorsed by, or sponsored by any of them:
- SiteLink is a trademark of SiteLink Software, LLC.
- storEDGE is a trademark of storEDGE, Inc.
- Yardi Breeze is a trademark of Yardi Systems, Inc.
- Stripe is a trademark of Stripe, Inc.
- Square is a trademark of Block, Inc.
Reference to these names in the Platform or Documentation is for descriptive interoperability purposes only.
13. Confidentiality
Each party (the "Disclosing Party") may share non-public information with the other party (the "Receiving Party") in connection with the Service. "Confidential Information" means any information designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Customer Data is Confidential Information of the Customer. Pricing, technical architecture, and roadmap information shared by StorageFlo outside of public channels is Confidential Information of StorageFlo.
The Receiving Party must:
- Use Confidential Information only as necessary to perform its obligations or exercise its rights under these Terms.
- Protect Confidential Information with at least the same care it uses for its own confidential information, and no less than reasonable care.
- Limit disclosure to employees, contractors, and advisors who need it and who are bound by confidentiality obligations at least as protective as these Terms.
These obligations do not apply to information that is or becomes publicly known through no fault of the Receiving Party, was already known before disclosure, is independently developed without reference to the Confidential Information, or is required to be disclosed by law or court order (with prompt notice to the Disclosing Party where legally permitted).
14. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, StorageFlo DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted or error-free. We do not warrant that Customer Data will be retained indefinitely or that the Service will meet the Customer's specific requirements.
Operator decisions made in reliance on data displayed by the Platform, including occupancy figures or payment status, are made at the Customer's own risk.
Nothing in this section limits our obligations under the DPA or applicable data protection law.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) StorageFlo'S TOTAL AGGREGATE LIABILITY TO THE CUSTOMER ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO StorageFlo IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply regardless of the theory of liability, whether in contract, tort, statute, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by applicable law.
Nothing in this section limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
16. Indemnification
The Customer will defend, indemnify, and hold harmless StorageFlo, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- The Customer's breach of these Terms.
- The Customer's use of the Service in violation of applicable law.
- Customer Data, including any claim that Customer Data infringes, misappropriates, or violates a third party's intellectual property or privacy rights.
- The Customer's interactions with Integrated Systems or payment processors.
StorageFlo will notify the Customer promptly of any such claim and will provide reasonable cooperation, at the Customer's expense. The Customer will not settle any claim in a manner that imposes obligations on StorageFlo without our prior written consent.
17. Termination
Either party may terminate these Terms for convenience by providing 30 days written notice to the other party. The Customer may terminate by cancelling the Subscription through the account dashboard or by emailing [email protected].
Either party may terminate immediately if the other party materially breaches these Terms and fails to cure the breach within 15 days after receiving written notice describing the breach. Failure to pay Fees constitutes a material breach.
We may suspend or terminate the Customer's access immediately, without prior notice, if:
- The Customer violates the Acceptable Use Policy in a manner that poses risk to others.
- We are required to do so by law or a regulatory authority.
- Continued access poses a security risk to the Platform or other customers.
Upon termination, the Customer's license to use the Service ends immediately. Sections that by their nature should survive termination will survive, including Definitions, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.
Outstanding Fees become immediately due and payable upon termination. We will not refund Fees for the current billing period, except as required by law.
18. Beta and pre-release features
From time to time, StorageFlo may offer access to beta, pre-release, or early-access features. These features are provided for evaluation purposes only. They are offered "AS IS," without any warranty or support commitment, and may be modified, suspended, or discontinued at any time without notice.
Beta features may not be suitable for use in production environments. Customer Data processed through beta features may be at a higher risk of loss or corruption. The Customer uses beta features at its own risk.
The limitations of liability in Section 15 apply in full to any losses arising from beta feature use. Feedback the Customer provides regarding beta features may be used by StorageFlo to improve the Service without obligation or compensation.
StorageFlo may require the Customer to execute a separate beta participation agreement before enabling certain beta features. Where such an agreement exists, it supplements these Terms.
19. Governing law, venue, and dispute resolution
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
Informal resolution. Before initiating any formal dispute, the parties must attempt in good faith to resolve the dispute informally. The complaining party must send written notice to the other describing the dispute and the relief sought. The parties have 30 days from receipt of that notice to resolve the dispute before either party may file a formal proceeding.
Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association. The arbitration will be conducted in English. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class action waiver. The Customer waives the right to participate in any class action, class arbitration, or representative proceeding. All disputes must be resolved on an individual basis.
Small-claims carveout. Either party may bring an individual claim in small-claims court in lieu of arbitration if the claim qualifies under the applicable small-claims court rules.
Non-arbitrable matters. For matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.
20. Changes to these terms
We may update these Terms from time to time. For changes that materially affect the Customer's rights or obligations, we will provide at least 30 days advance notice. We will deliver that notice by email to the address on the Customer's account, by in-product notification, or both.
The updated Terms will take effect on the date stated in the notice. Continued use of the Service after that date constitutes acceptance of the updated Terms.
For minor or non-material changes, such as corrections of typographical errors, clarification of existing language, or updates required by law that do not reduce Customer protections, we may update the Terms with shorter or no notice.
The Customer may reject a material change by terminating the Subscription before the effective date of the change. We will provide a prorated refund for any prepaid fees covering the period after the termination date, for annual Subscriptions only.
The current version of these Terms is always available at storageflo.io/legal/terms. The version number and effective date appear in the frontmatter of the document.
21. Miscellaneous
Entire agreement. These Terms, together with the Privacy Policy, DPA, Acceptable Use Policy, any order forms, and any written addenda, constitute the entire agreement between the parties regarding the Service. They supersede all prior negotiations, representations, warranties, and agreements.
Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions remain in full force.
Waiver. A party's failure to enforce any provision of these Terms is not a waiver of the right to enforce it later.
No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
Assignment. The Customer may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to the Customer.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, acts of government, infrastructure failures, or internet outages, provided the affected party promptly notifies the other and works to resume performance.
Notices. Legal notices to StorageFlo must be sent to [email protected] or to the registered address below. Notices to the Customer will be sent to the email address on the Customer's account.
Electronic acceptance. Acceptance of these Terms by electronic means is legally binding to the same extent as a handwritten signature.
22. Contact
For questions about these Terms, please contact us:
- General legal inquiries: [email protected]
- Privacy and data requests: [email protected]
- Security disclosures: [email protected]
Mailing address:
South Star Holdings LLC [REGISTERED ADDRESS PENDING INCORPORATION]
